Privacy Policy — How Karya Win Protects Your Information

1. Information We Collect

Under Karya Win's Privacy Policy, we collect only the information strictly necessary to provide you with our services. Collecting unnecessary or excessive data is against our policy.

Information Provided at Registration:

• Full Name (as per National ID or Passport)
• Mobile Number & Email Address
• Date of Birth (for age verification)
• Residential Address
• Payment Account Details (bKash, Nagad, etc.)

Automatically Collected Information:

• IP address & device type
• Browser Type & Operating System
• Platform Activity Logs (login times, game history)
• Transaction History
• Cookies & session data

Information collected for KYC verification:

• Copy of National ID or Passport
• Driving License (where applicable)
• Proof of Address (utility bill, etc.)
• Bank Statement (for large transactions)

2. Purpose of Data Collection

Karya Win uses your information only for specific, legitimate purposes. Each use is clearly outlined below:

Karya Win never sells your data to advertisers or shares it with third-party marketing platforms. This aspect of our Privacy Policy is absolute and non-negotiable.

3. Data Sharing Policy

Under Karya Win's Privacy Policy, your data may be shared with third parties only in the following limited circumstances:

• Payment Processors: Only the necessary information is shared with bKash, Nagad, Rocket, and similar services to process deposits and withdrawals.
• Identity Verification Services: With regulated third-party verification agencies to complete the KYC process.
• Law enforcement agencies: With the relevant authorities by court order or legitimate legal requirement.
• Technology Partners: With technology service providers who operate the platform — all of whom are bound by our Privacy Policy.

Every third-party service provider we work with is contractually bound to use your data solely for its designated purpose. They may not use your information for any other reason.

4. Cookies & Tracking Technologies

Karya Win's website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience.

Types of cookies we use:

• Essential cookies: For maintaining login sessions and core platform functionality — the site cannot operate without these.
• Functional cookies: To remember your preferences (language, theme).
• Analytics Cookies: To understand which pages are most visited — your identity is never revealed.
• Security Cookies: To detect fraudulent login attempts.

5. Data Retention Period

Under Karya Win's Privacy Policy, your data is never retained beyond what is necessary. Retention periods are specified below:

• Account information: For the duration the account is active and up to 5 years after closure.
• Transaction Records: Up to 7 years as required by legal obligations.
• KYC documents: Up to 5 years after account closure.
• Communication Log: Support communications retained for up to 3 years.
• Cookie Information: Session cookies are deleted when the browser is closed; persistent cookies last 3–12 months.

After the designated period, your data is securely deleted or anonymised so that you can no longer be identified.

6. Your Rights

Karya Win's Privacy Policy gives you full control over your data. You have the following rights:

7. Children's Privacy

Under Karya Win's Privacy Policy, this platform is exclusively for individuals aged 18 and above. We never knowingly collect personal information from minors.

If a minor accidentally creates an account and this comes to our attention, we will immediately close the account and delete all associated data. If a parent or guardian suspects their child has registered on this platform, please contact our support team right away.

8. Security Measures

Karya Win employs industry-leading technical and organisational measures to protect your data. This section of our Privacy Policy provides a brief overview of our technical safeguards.

• 256-Bit SSL/TLS Encryption: All data transfers are carried out through encrypted channels.
• Two-Factor Authentication (2FA): An additional layer of security when accessing your account.
• Advanced firewall: To prevent unauthorised access and cyber attacks.
• Regular Security Audits: Periodic audits conducted by an independent team of experts.
• Data Backup: Regular backups stored securely in an isolated environment.
• Staff training: All staff are trained in privacy and security policies and are bound by confidentiality agreements.
• Access controls: Only authorized personnel are permitted to access specific data.

Please note — no method of transmission over the internet is 100% secure. Keep your password safe, never share it with anyone, and report any suspicious activity to us immediately.

9. Privacy Policy Updates

Karya Win may update this Privacy Policy from time to time. Changes may be prompted by:

• When a new service or feature is launched.
• Due to legal or regulatory changes.
• Due to technical changes or platform improvements.
• Based on member feedback and suggestions.

If significant changes are made to the Privacy Policy, we will notify you via your registered mobile number or email. Continued use of Karya Win after any changes takes effect will be considered your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our dedicated privacy team. We are always here to help.

• Email: [email protected]
• Live Chat: Log in to the platform and reach us via live chat.
• Support Hours: 7 days a week, 24 hours a day.
• Response Time: General inquiries — within 24 hours; complex requests — within 30 days.

Protecting your data is not merely a legal obligation for us — it is our ethical commitment to you. Thank you sincerely for placing your trust in Karya Win.